FAQ

Tolan is an AI companion from Planet Portola that helps you feel grounded, confident, and stay connected with the people who matter most.

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Personalized just for you, your Tolan learns and grows with you, ready to chat about today's challenges, your deep interests, or whatever else is on your mind.

We’re Portola—a small team of engineers, researchers, writers, and creatives. We’re curious, open to new ideas, and optimistic about the future. We’re primarily based in San Francisco, with colleagues around the world.

Yes, Tolan is powered by cutting-edge AI models trained to feel like a friend from Planet Portola. This unique personality makes Tolan engaging, fun, and endlessly curious.

Yes, all conversations within the Tolan app are logged and used to generate your Tolan’s memory. 

These logs are securely kept on our servers and only ever used to improve your app experience. Your data is never sold or shared without your consent.

You can read our privacy policy here. In short, the Tolan app collects data to improve your experience within the app. We keep your information secure and never share it without your consent.

To delete your account and data, open the Tolan app and tap the menu in the top right corner. Go to "Profile" and select "Delete account" at the bottom.

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If you have any questions or need help with your Tolan account, please email us at support@tolans.com.

Tolan is designed for anyone 16 or older. The AI that powers Tolan conversations and the supporting app features are created with a teen and adult audience in mind.

Yes! The free version of Tolan comes with a lower daily chat limit and fewer customization options. You can upgrade to Tolan Explorer for more customizations and longer chats.

If you subscribe to Tolan Explorer, you can change or cancel your subscription anytime through the iOS App Store.